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Iristel Blog

By Bassem Ghali 27 Jun, 2022
Soon, you will be able to dial 9-8-8 to reach a mental health crisis and suicide prevention hotline. This service will be available in the United States starting on July 16, 2022. 9-8-8 is not available yet in Canada, but help is still available. Adults can text 741741 and youth can text 686868. Quebec residents can text 1-855-957-5353. You can also call Canada’s suicide prevention service at 1-833-456-4566. About Iristel Iristel is Canada’s fastest-growing Competitive Local Exchange Carrier providing innovative communication services that are changing how consumers and businesses communicate. Founded in 1999, Markham-based Iristel operates Canada’s largest facilities-based local voice network extending Coast-to-Coast-to-Coast. It also owns Ice Wireless, an LTE-A carrier with operations in Canada’s northern territories and Quebec. Iristel also owns brands such as Sugar Mobile, an Over-the-Top (OTT) app where phone calls and text messages can be transmitted through data, and Télécommunications de l’Est (TDE), a company that operates a Nomad mobile network, a unique two-way radio digital trunking network built to meet the specific needs of Canada’s rural regions. For more information: www.iristel.com pr@iristel.com or call 416-800-0010
Stop unwanted phone calls
By Bassem Ghali 16 Jun, 2020
Iristel enables more than 7 million phone numbers for thousands of telecom and technology companies around the world. And in the wake of higher volumes in unwanted telemarketing and spam phone calls, the CRTC and Canada’s telecom service providers have begun to take some more hard-hitting measures to protect Canadians. In a first-of-its-kind move against unwanted calls, Iristel has created a system in which users of Iristel phone numbers can report and block other Iristel-provided phone numbers. “We are the first Telco in Canada to specifically block an abuser from contacting a user when the abuser is using a service provided by Iristel,” [CEO] Mr. Bishay added. “We hear from exasperated and angry Canadians all the time about these annoying calls and that’s why we’ve launched this new, easy-to-use, anti-spam website.”  Here’s how it works: to report unwanted calls, go to iristel.com/antispam and report the number by filling out the form and we will investigate, take action, if appropriate, and report back on what we did. Read the full press release here: https://www.newswire.ca/news-releases/new-iristel-service-stops-spam-phone-calls-891505941.html
Excited woman holding a phone
By Bassem Ghali 04 Feb, 2020
Iristel has implemented the Universal Call Blocking (UCB) feature. It is an automated feature – free of charge to consumers – designed to protect Canadians at home and while roaming internationally. This new system operates on a specific set of rules which block malformed numbers that do not comply with international numbering plan standards. Examples of this include international numbers with more than 15 digits, North American numbers that have either more or less than 10 digits (long distance calls that begin with the number 1 and 310-XXXX calls), and numbers with unassigned North American area codes. There are few exceptions to these rules, which can be found here: https://crtc.gc.ca/eng/archive/2018/2018-484.htm  A spoofed number can appear as a string of digits, such as 000-000-0000, a random number, or the number of a company, person, or government entity. Telemarketers who make sales calls to customers in Canada have an obligation to identify themselves. Callers who use technology to spoof their caller ID information with inaccurate, false, or misleading information violate this requirement. Spoofed calls are not necessarily illegitimate under the Unsolicited Telecommunications Rules. Iristel is proudly committed to adhere to the standards set out by the CRTC in order to protect and satisfy all Canadian consumers. If you have any further questions, please call us at 1 833 IRISTEL.
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